What Actually Gets Done in Your First Month of Kajabi Support?

There's a task that's been sitting on your list for a while now. Maybe it's the landing page for your new program. Or the welcome sequence that still isn't set up. You know how to do it, more or less, and you keep meaning to get to it, but every week it gets pushed to the next one and somehow it's still sitting on the list not done.

That task, and the five others like it, is exactly where a first month of Kajabi support tends to start.

A lot of coaches and course creators are interested in hiring support knowing they need help with their Kajabi backend but they aren't entirely sure what that looks like in practice.

What will actually get done?
How much can realistically happen in the first 30 days?
Will it feel worth it?

This post answers all of that based on what a first month of support looks like for business owners who are past the early stages and are ready to stop managing the tech themselves.

Why the First Month Matters More Than You'd Think

Month one isn't just about clearing a backlog, though that happens too. It's about getting the foundation right so that everything that comes after runs more smoothly.

When someone new gets access to your Kajabi account, the first thing that happens is a thorough look at what's there. What's connected, what isn't, what's working the way it's supposed to, and where the gaps are. Most coaches are surprised by what turns up in that initial review, not because their Kajabi is a mess, but because they've been building it themselves in the margins of their day, and there are things they simply didn't know to check.

A button that's not linking to the right place.
A work-with-me page still listing an offer that hasn't been available for months.
A checkout page that's not mobile-optimized.

These are the kinds of things that get caught and corrected before they become problems, and that foundation work is what makes the rest of the support actually useful.

What Gets Done in Month One: The Specifics

Here's what a realistic first month of ongoing Kajabi support covers for most coaches and course creators.

Your website gets a proper review and a round of updates

Your website is often the first place a potential client lands, and it's worth making sure it's doing its job. In month one, it gets a proper look, often for the first time in a while.

This typically includes a full review of all live pages, fixing anything that looks off on mobile, updating copy or images that have become outdated, tightening the navigation so it's intuitive, and making sure every button and link goes where it's supposed to go.

For some clients, this means a refresh on a home page or about page that hasn't been touched in over a year. For others, it means rebuilding a services or work-with-me page to reflect current offers rather than ones that no longer exist.

By the end of month one, you'll have a website you're proud to send people to.

A funnel gets fixed or updated

Whether it's a freebie funnel or  a sales funnel, existing funnels almost always get looked over in month one.

This includes the page itself, the offer connection, the checkout flow, and the automated emails that follow. The welcome sequence or delivery email that confirms someone got your freebie. The post-purchase sequence that onboards a new student or client. These sequences are often the piece that falls through the cracks when you're building everything yourself, and getting them in place properly means your business is working for you even when you're not in there.

Email sequences get loaded into Kajabi properly

Most coaches have at least one sequence that exists as a rough draft in a Google Doc, a note on their phone, or a folder they haven't opened in months. Month one is often when that draft finally becomes a real, live, connected sequence inside Kajabi.

This might be a welcome sequence for new subscribers, a nurture sequence that introduces people to your work over a few days, or a post-purchase sequence that walks a new client or student through exactly what to do next. The work here isn't just loading emails into the platform. It's also making sure the sequence is connected to the right trigger, timed correctly, and actually reaching the people it's meant for. A sequence that's set up right runs quietly in the background and does its job without you having to think about it.

An online course or program gets the attention it needs

Maybe you've recorded new lessons that need to be uploaded and connected to an existing course. Maybe there's a new program you've been meaning to build out in Kajabi but it keeps getting pushed to another day.

Course and program work is a consistent part of month one for most coaches, and because it's the piece of Kajabi that directly affects your client experience, getting it right matters. This typically covers uploading and organizing content, reviewing the student journey from enrollment through completion, making sure drip schedules are set up correctly if you're using them, and ensuring the whole experience looks as polished as the work you're delivering inside it.

Tech issues that have been lingering finally get resolved

Every Kajabi account has at least a few. The contact form that sends submissions to an email address no one checks anymore. The link that redirects somewhere it shouldn't. The button on a sales page that goes nowhere. Or the outdated image or copy on the home page that no longer reflects where the business is. These are the small things that never quite make it to the top of the to-do list on their own but quietly chip away at how professional your business looks and functions.

Month one is when they get handled.

What Changes After Month One

The shift that most coaches describe after the first 30 days of support isn't just that the work got done (though it did). It's that Kajabi stops being the thing they're thinking about.

When you have someone who knows your account, your offers, and your priorities handling the backend, you stop carrying the mental weight of everything that needs to happen there. Requests go in and get handled. Updates that used to take you an afternoon take a few hours of someone else's time. When something isn't working, you know there's a person who will find it and fix it without you having to diagnose it yourself.

There's also something that happens to how you show up in your business when the tech is no longer on your plate. The ideas you had for new programs or lead magnets that kept stalling because you dreaded the setup finally start moving. The energy you were spending on Kajabi goes back into the work you're actually good at, and that tends to show up in ways that matter.

And month two tends to move faster than month one, because the foundation is already in place. The account is clean, the systems are working, and the person supporting you already understands how your business is structured. The work shifts from catching up to keeping pace with where your business is actually going, and from there the support becomes less about fixing things and more about building toward what's next.

Frequently Asked Questions About Ongoing Kajabi Support

What kinds of tasks can I request during ongoing support? 

Anything that lives inside your Kajabi account: website and landing page updates, funnel builds, course and program setup, email sequence creation or editing, backend organization, and troubleshooting when something isn't working as expected. If it's a Kajabi task, it's in scope.

What if I'm not sure what to prioritize? 

That's completely normal, and it's part of what the onboarding process is for. At the start of the engagement, we take a close look at your Kajabi account together and talk through your offers, your goals, and where your business is headed. From that conversation, it usually becomes clear quickly what needs attention first and what can wait. You don't need to come in with a perfectly organized list because figuring out the priorities is part of the work.

How many requests can I submit each month? 

It's not about the number of requests each month. Tasks are worked through in priority order based on your goals and what's most impactful for your business at any given time. Starting at 10 hours per month, with the option to scale up depending on what you need, there's room to get meaningful work done without everything piling up.

Do I need to be available during the month for it to work? 

Not in the way you might think. Everything is handled asynchronously, so there's no need for weekly calls or to be available in real time. Communication happens via email, voice note, or Loom video, whatever works best for you. Most of the work gets done with minimal back-and-forth, and for anything where a quick check-in makes sense, it happens on your timeline.

What do I need to provide? 

For anything involving copy, images, or branding, you'll need to provide those. For most updates and maintenance tasks, there's nothing needed from you at all beyond access to your account and clear communication about what needs to be done.

Is there a minimum commitment? 

Yes. Ongoing Kajabi Support starts at a 3-month minimum, because the real value builds over time. Month one gets the foundation right. Month two picks up momentum. By month three, your backend is running the way it should be and the support has become a natural part of how your business operates.

How is this different from hiring a general VA? 

A general VA can handle a lot of things, but Kajabi is a specific platform with its own quirks, its own best practices, and its own ways of doing things that look the same on the surface but produce very different results underneath. Someone who knows Kajabi deeply, not just how to navigate it, but how to build it in a way that's clean, connected, and actually functional is a different kind of support. 

Ready to Stop Managing the Tech Yourself?

Within just the first month of Kajabi support, the backlog clears, the foundation gets solid, and the weight of managing your own backend starts to lift. From there, it only gets easier.

If you're a coach or course creator on Kajabi who's ready for consistent, reliable support, Ongoing Kajabi Support is the place to start.

If you have any questions, book a free discovery call to see if it's the right fit.